This Refund Policy applies to purchases of Transientik Master (the "Software"), sold through Paddle.com Market Ltd ("Paddle") as Merchant of Record. Please read it together with our Terms of Service.
1. 14-day money-back guarantee
You may cancel your purchase and request a full refund within 14 days of the purchase date, without giving any reason. This applies to every purchase of the Software and is aligned with Paddle's Checkout Buyer Terms, which you accept at checkout. Your statutory consumer rights are in addition to this guarantee and are never limited by it.
2. How to request a refund
Email support@transientik.com with the email address and order/receipt ID from your Paddle confirmation, or use the order link in that confirmation to contact Paddle directly. As Merchant of Record, Paddle processes refunds back to your original payment method, in the original currency and amount paid. Refunds are normally processed within a few business days; your bank may take a little longer to show the credit.
3. Try before you buy
We also publish a fully functional free demo of the Software. It runs all features on your own tracks and only adds a periodic voiceover watermark until a licence is activated. We encourage you to test the demo in your own setup so you know the Software fits your workflow before you buy.
4. After the 14-day window
After 14 days, refunds are at our discretion, but your statutory consumer guarantees are unaffected. If the Software is faulty, materially not as described, or does not provide the functionality and quality you can reasonably expect, you are entitled to a remedy (such as a fix or, where appropriate, a refund) under applicable consumer-protection law. Please contact support first. Most issues are configuration or compatibility problems we can resolve quickly.
5. Refunds, chargebacks and your licence
A licence is tied to a completed purchase. If a purchase is refunded or reversed, including via a bank chargeback or payment dispute, the associated licence is revoked and you must stop using the Software. Opening a chargeback instead of contacting us first may delay resolution; we are happy to help directly.
6. Contact
Questions about a refund or your order: support@transientik.com. Billing and payment matters can also be handled directly by Paddle via your order confirmation.